Terms of Service

These Terms of Service ("Terms") govern your access to and use of the MentionAgent website at mentionagent.ai (the "Site") and the backlink outreach automation service (the "Service") provided by MentionAgent ("we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. By using the Service, you represent and warrant that you meet these requirements.

2. Account Registration

To use the Service, you must configure your account by providing accurate and complete information, including your business profile, email provider credentials, and Telegram details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account.

3. Description of Service

MentionAgent is an AI-powered backlink outreach automation tool. The Service:

• Searches for publicly available blog posts relevant to your product and niche.
• Identifies publicly available contact information for blog authors.
• Drafts personalized outreach emails using AI.
• Presents email drafts to you via Telegram for review and approval before sending.
• Sends approved emails on your behalf from your verified sending domain.
• Tracks replies and manages follow-up communications.

You retain full control over which emails are sent. No email is sent without your explicit approval.

4. Subscription and Payments

4.1 Pricing

The Service is offered on a monthly subscription basis. Current pricing is displayed on our Site. We reserve the right to change pricing at any time, with at least 30 days' notice before any price increase takes effect on your next billing cycle.

4.2 Payment Processing

All payments are processed by Stripe, Inc. ("Stripe"). By subscribing, you agree to Stripe's Terms of Service. You authorize us to charge your payment method on a recurring monthly basis until you cancel.

4.3 Billing Cycle

Your subscription begins on the date of your first payment and renews automatically each month on the same date. If the renewal date falls on a day that does not exist in a given month, billing will occur on the last day of that month.

4.4 Failed Payments

If a payment fails, we will attempt to process the charge again. If payment cannot be collected after reasonable attempts, we may suspend or terminate your access to the Service.

4.5 Refund Policy

If you are not satisfied within the first 14 days of your initial subscription, you may request a full refund by contacting us at [email protected]. No questions asked. After the 14-day period, subscription fees are non-refundable. Partial-month refunds are not provided upon cancellation.

4.6 Cancellation

You may cancel your subscription at any time. Upon cancellation, you will retain access to the Service until the end of your current billing period. No further charges will be made after cancellation.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with these Terms. You agree not to:

• Use the Service to send spam, unsolicited bulk email, or any communications that violate the CAN-SPAM Act, GDPR, or any other applicable anti-spam or data protection laws.
• Send emails that are misleading, deceptive, fraudulent, or contain false information.
• Use the Service to harass, threaten, defame, or abuse any person.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Use the Service to promote illegal activities, hate speech, violence, or any content that is harmful, offensive, or objectionable.
• Attempt to gain unauthorized access to the Service, other accounts, or any computer systems or networks connected to the Service.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Resell, sublicense, or provide access to the Service to third parties without our prior written consent.
• Use the Service in a manner that could damage, disable, overburden, or impair our infrastructure.

6. Email Compliance

You are responsible for ensuring that all outreach emails sent through the Service comply with applicable laws, including but not limited to:

• The CAN-SPAM Act (United States)
• The General Data Protection Regulation (GDPR) (European Union)
• The Privacy and Electronic Communications Regulations (PECR) (United Kingdom)
• Canada's Anti-Spam Legislation (CASL)
• Any other applicable anti-spam and data protection laws in the jurisdictions where your email recipients are located.

All outreach emails sent through the Service include an unsubscribe mechanism. You must honor all opt-out requests. We automatically add opted-out addresses to a permanent blocklist.

You are solely responsible for maintaining the reputation of your sending domain. This includes properly configuring DNS records (SPF, DKIM, DMARC), monitoring deliverability, and ensuring your sending practices do not result in your domain being blacklisted or flagged as spam. We are not liable for any damage to your domain reputation arising from your use of the Service.

For the purposes of data protection law (including GDPR), you are the data controller for any prospect personal data (such as names and email addresses) processed through the Service. MentionAgent acts as a data processor on your behalf. You are responsible for ensuring you have a lawful basis to contact the prospects identified by the Service.

7. Sending Limits

The Service is subject to daily sending limits and rate limits to protect deliverability and prevent abuse. These limits may vary and may be adjusted at our discretion. We are not liable for any impact on your campaigns resulting from these limits.

8. Third-Party Services

The Service integrates with third-party services, including but not limited to:

• Stripe for payment processing
• Resend for email delivery
• Anthropic (Claude) for AI-powered email drafting
• Telegram for notifications and approvals

Your use of these third-party services is subject to their respective terms and policies. We are not responsible for the actions, content, or data practices of third-party services.

9. Intellectual Property

The Service, including its design, features, code, documentation, and content (excluding user-generated content), is owned by MentionAgent and protected by copyright, trademark, and other intellectual property laws.

You retain ownership of your business profile information, custom configurations, and the specific outreach content you create or approve. We are granted a limited license to use this content solely for the purpose of providing the Service to you.

10. AI-Generated Content

The Service uses artificial intelligence to draft outreach emails. While we strive for high-quality output, AI-generated content may occasionally contain errors, inaccuracies, or inappropriate language. You are solely responsible for reviewing and approving all emails before they are sent. We are not liable for any consequences arising from AI-generated content that you approve and send.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure.
• The results obtained from the Service will be accurate, reliable, or meet your expectations.
• Outreach emails will result in backlinks, mentions, or any specific outcomes.
• Prospect contact information gathered from public sources will be accurate or current.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MENTIONAGENT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless MentionAgent and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any applicable law or third-party rights.
• Outreach emails sent through the Service on your behalf.
• Any content or information you provide to the Service.

14. Suspension and Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if:

• You violate these Terms or our Acceptable Use policy.
• Your use of the Service poses a risk to other users, third parties, or our infrastructure.
• We are required to do so by law.
• Your payment method fails and the issue is not resolved within a reasonable timeframe.

Upon termination, your right to use the Service ceases immediately. We may delete your data in accordance with our Privacy Policy.

15. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last updated" date. For significant changes, we may also notify you via email or Telegram. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the Netherlands.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MentionAgent regarding the use of the Service and supersede all prior agreements and understandings.

19. Contact Us

If you have any questions about these Terms, contact us at:

Email: [email protected]